Our experience of communal heating for social housing tells us that energy metering and billing should be a key consideration from the outset. This helps to ensure the best solution is provided for the residents and the housing provider.

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Contact us on 01372 722277 for further information or a quotation.

Our Solutions for Social Housing Providers

District & communal heating is in the spotlight, with the Government stating in a report entitled “The Future of Heating: Meeting the Challenge”, that they believe heat networks are key in the delivery of low carbon heating throughout the UK.

This type of system is well suited to new-build and refurbishment social housing schemes, and is becoming much more prevalent in the UK, driven largely by government legislation to reduce carbon emissions generated in the home.

We understand what matters to the residents of social housing schemes, and how we can support Housing providers to make their jobs easier.

Features & Benefits

  • A complete end to end service for apartments from a single source – Reduces worry and burden of co-ordinating different suppliers
  • Metering, monitoring, surveillance, billing and maintenance support – Peace of mind, Energy savings, good financial management, removes burden of managing the system
  • Reliable proven technology – Satisfied tenants – no hassle
  • Online login area and App for residents – Ability to check current credit / debit balance, view meter readings, access documents and guides & set-up a direct debit
  • Flexible payment options (Direct Debit, Telephone, Payzone, Online & App) – Simple for residents to manage
  • Fully integrated Pre-Payment solution –  Removes Debt risk for the housing provider & ensures residents are in control of their energy bills
  • Full revenue management service – Removes the responsibility & burden from HA
  • Maintenance of the complete communal heating system from one source – Removes any worry or burden of supplier co-ordination
  • Independent end user control – Satisfied tenants able to manage their own living environment

The benefits of pre-payment 
In the past Social landlords and Housing Associations have been faced with the difficult task of dealing with bad debt, and may have been required to maintain a debt fund for communal heating schemes. This is used in circumstances where residents fail to pay for the energy they have consumed and leads to an increase in the tariff rate for all residents of the scheme, to cover this debt fund.

This can be avoided –
  • Debt risk can be eliminated by providing a system where residents pay for energy in advance.
  • When this system is utilised it keeps the tariff rate to a minimum due to less administration and a reduced debt management service being required.

Flexible Energy Metering & Billing

We offer a flexible billing system that allows you to make the decision of pre-payment or credit billing after equipment has been installed. The Evinox ModuSat PaySmart® technology can be activated and set up remotely. This allows for the choice of billing option to be made after the installation of our HIU’s, providing maximum flexibility.

You can also operate a part Credit Billing and part Pre-Payment® system on the same scheme, which is extremely desirable and provides a future proof solution.

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Contact Evinox Today to Find out More about our Solutions for Social Housing

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Evinox-Headers-Battersea Power Station


  • Designed for Modern Energy Efficient Heat Networks
  • Smart Energy Regulation and Control
  • SmartTalk® Communications Network – Units Internet Connected for Remote access
  • Flexible Metering & Billing with Built-in PAYG Technology
  • Room Controller & Energy Display Device
  • Remote Warranty Validation & Service & Maintenance
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Energy Metering & Billing

  • Credit Billing Services
  • PaySmart® Pre-payment System
  • Billing Solutions for Non Evinox Equipment
  • Heat Network (Metering & Billing) Regulations 2014 Advice and Guidance
  • Domestic Heat Meters and Point of Entry & Bulk Meters
Evinox installed communial heating

Service & Maintenance

  • Heat Interface Unit Service & Maintenance
  • Plant Room – Planned Preventative Maintenance (PPM)
  • ModuSat® HIU Enhanced Warranty Cover
  • Combined Packages for Metering, Billing and Service & Maintenance
  • Domestic Boiler Service & Maintenance