Remote Monitoring and Support
For ModuSat® systems, the communication network installed provides remote access to both the Heat Interface Unit, as well as the heat meters, and Evinox provides remote system monitoring as standard.
We will provide fault alarm monitoring of all homes, as well as pro-actively monitoring the performance of the system by recording flow rates and temperatures to identify potential maintenance issues, for example, low flow rates which may be caused by debris in the strainers.
We provide first line telephone support to your residents, not only for billing queries, but also for any problems they may experience with setting and operating their Heat Interface Unit. Remote connectivity allows our Customer Care team to set up or adjust the Heat Interface Unit controls for your residents or check on the operational status of the units.