ModuSat® Heat Interface Unit Service & Maintenance

Contact us

Contact us on 01372 722277 for further information or a quotation.

ModuSat® HIU Service & Maintenance Solutions

All Evinox ModuSat® heat Interface Unit systems are designed to provide many years of reliable, energy efficient service as an integral element of your heat network. However, continuous operation relies on regular service and maintenance to ensure optimum performance – of both the Heat Interface Unit’s and also the wider heat network.

Benefits of Evinox HIU Service and Maintenance

  • Maximises the life of the ModuSat HIU
  • Avoids breakdowns and repairs
  • Evinox In-house Service Engineers are trained specialists in ModuSat® Range, which ensures any work undertaken is done quickly and efficiently
Customer Service Image
heat interface unit service and maintenance

Enhanced Warranty & Service and Maintenance Plans

For Housing Developers, Landlords, Housing Associations and Heat Network Operators, our Enhanced Warranty cover and Service Plan options provide additional piece of mind and enhanced service support for your Evinox ModuSat® Heat Interface Units.

Once the ModuSat warranty period expires, Evinox can provide an ongoing service and maintenance package, available throughout the lifetime of the units.

You can compare the different types of cover available below –

During Warranty Period - (First 2 Years) Following the Expiry of the ModuSat HIU Warranty (Standard or Enhanced)
Standard WarrantyEnhanced WarrantyService & Maintenance Plan 1 YearService & Maintenance Plan 2 Year
Telephone Support Cover8am – 5pm, Mon - Fri6am – 10pm, 7 days/week 6am – 10pm, 7 days/week 6am – 10pm, 7 days/week
Evinox SmartTalk® Remote Diagnostics and SupportIncluded* Included* Included* Included*
Minimum Guaranteed On-site Response48 hours24 hours24 hours24 hours
Replacement Parts and Labour Cover2 years2 years1 year2 years
Physical Service Inspection Not includedIncludedNot includedIncluded

*included where remote communication is enabled via broadband connection

Remote Service and Maintenance over the internet

Our SmartTalk® communication system enables us to carry out scheduled maintenance checks remotely over the internet, saving time and money.

Here’s just some of the features-

  • The system in each apartment can be fully controlled remotely, including timings and settings, and provides remote diagnostic capability and client support
  • Fault alarms can be checked by testing the operation of components
  • Avoids unnecessary call-outs as a result of user error
Evinox smart talk communication for heat interface units
Service-and-Billing-Icon

Combined Packages for Metering, Billing and Service & Maintenance

In addition to the peace of mind you get from a ModuSat HIU Comprehensive Service Plan, when combined with a metering and billing package, Evinox can offer very competitive discounted rates for both services, where agreements are for a minimum of 2 years.

Contact Evinox Today to Find out More about our Service & Maintenance Solutions

Evinox Contact Us Image
Evinox-Headers-Battersea Power Station

Heat Networks

  • District and Communal Heat Networks
  • Delivery of low carbon heating
  • Heat Interface Units
  • Energy Metering and Billing
  • Service and Maintenance
Evinox background

Metering & Billing

  • Credit Billing Services
  • PaySmart® Pre-payment System
  • Billing Solutions for Non Evinox Equipment
  • Heat Network (Metering & Billing) Regulations 2014 Advice and Guidance
  • Domestic Heat Meters and Point of Entry & Bulk Meters
Evinox-Headers-City-Island

Smart Heat Interface Units

  • Designed for Modern Energy Efficient Heat Networks
  • Electronic Onboard Controls
  • Flexible Metering & Billing Technology
  • Smart Connected Control
  • Room Controller & Energy Display Device
  • Remote Warranty Validation and Service & Maintenance