ModuSat® Heat Interface Unit Service & Maintenance

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ModuSat® HIU Service & Maintenance Solutions

All Evinox ModuSat® heat Interface Unit systems are designed to provide many years of reliable, energy efficient service as an integral element of your heat network. However, continuous operation relies on regular service and maintenance to ensure optimum performance – of both the Heat Interface Unit’s and also the wider heat network.

Benefits of Evinox HIU Service and Maintenance

Maximises the life of the ModuSat HIU
Avoids breakdowns and repairs
Evinox In-house Service Engineers are trained specialists in ModuSat® Range, which ensures any work undertaken is done quickly and efficiently

heat interface unit service and maintenance

Enhanced Warranty & Service and Maintenance Plans

For Housing Developers, Landlords, Housing Associations and Heat Network Operators, our Enhanced Warranty cover and Service Plan options provide additional piece of mind and enhanced service support for your Evinox ModuSat® Heat Interface Units.

Once the ModuSat warranty period expires, Evinox can provide an ongoing service and maintenance package, available throughout the lifetime of the units.

You can compare the different types of cover available below –

	During Warranty Period (First 2 Years)		Following the Expiry of the ModuSat HIU Warranty (Standard or Enhanced)
	Standard Warranty	Enhanced Warranty	Service & Maintenance Plan 1 Year	Service & Maintenance Plan 2 Year
Telephone Support Cover	8am – 5pm, Mon - Fri	6am – 10pm, 7 days/week	6am – 10pm, 7 days/week	6am – 10pm, 7 days/week
Evinox SmartTalk® Remote Diagnostics and Support	Included*	Included*	Included*	Included*
Minimum Guaranteed On-site Response	48 hours	24 hours	24 hours	24 hours
Replacement Parts and Labour Cover	2 years	2 years	1 year	2 years
Physical Service Inspection	Not included	Included	Not included	Included

*included where remote communication is enabled via broadband connection

Remote Service and Maintenance over the internet

Our SmartTalk® communication system enables us to carry out scheduled maintenance checks remotely over the internet, saving time and money.

Here’s just some of the features-

The system in each apartment can be fully controlled remotely, including timings and settings, and provides remote diagnostic capability and client support
Fault alarms can be checked by testing the operation of components
Avoids unnecessary call-outs as a result of user error

Evinox smart talk communication for heat interface units

Combined Packages for Metering, Billing and Service & Maintenance

In addition to the peace of mind you get from a ModuSat HIU Comprehensive Service Plan, when combined with a metering and billing package, Evinox can offer very competitive discounted rates for both services, where agreements are for a minimum of 2 years.