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Solutions for Social Housing

Our experience of communal heating for social housing tells us that energy metering and billing should be a key consideration from the outset. This helps to ensure the best solution is provided for the residents and the housing provider.

When deciding which type of billing system is most suited to a scheme, flexibility and ease of use must be taken into consideration. 

Our Solutions for Social Housing Providers

District & communal heating is in the spotlight, with the Government stating in a report entitled “The Future of Heating: Meeting the Challenge”, that they believe heat networks are key in the delivery of low carbon heating throughout the UK.

This type of system is well suited to new-build and refurbishment social housing schemes, and is becoming much more prevalent in the UK, driven largely by government legislation to reduce carbon emissions generated in the home.

We understand what matters to the residents of social housing schemes, and how we can support Housing providers to make their jobs easier.

Features & Benefits

  • A complete end to end service for apartments from a single source - Reduces worry and burden of co-ordinating different suppliers
  • Metering, monitoring, surveillance, billing and maintenance support - Peace of mind, Energy savings, good financial management, removes burden of managing the system
  • Reliable proven technology - Satisfied tenants - no hassle
  • Online login area and App for residents – Ability to check current credit / debit balance, view meter readings, access documents and guides & set-up a direct debit
  • Flexible payment options (Direct Debit, Telephone, Payzone, Online & App) – Simple for residents to manage
  • Fully integrated Pre-Payment solution -  Removes Debt risk for the housing provider & ensures residents are in control of their energy bills
  • Full revenue management service - Removes the responsibility & burden from HA
  • Maintenance of the complete communal heating system from one source - Removes any worry or burden of supplier co-ordination
  • Independent end user control - Satisfied tenants able to manage their own living environment



The Benefits of pre-payment communal heating

In the past Social landlords and Housing Associations have been faced with the difficult task of dealing with bad debt, and may have been required to maintain a debt fund for communal heating schemes. This is used in circumstances where residents fail to pay for the energy they have consumed and leads to an increase in the tariff rate for all residents of the scheme, to cover this debt fund.

This can be avoided -

  • Debt risk can be eliminated by providing a system where residents pay for energy in advance.
  • When this system is utilised it keeps the tariff rate to a minimum due to less administration and a reduced debt management service being required.

Crayford Town Hall Gallions

Flexible Energy Metering & Billing

We offer a flexible billing system that allows you to make the decision of pre-payment or credit billing after equipment has been installed. The Evinox ModuSat PaySmart® technology can be activated and set up remotely. This allows for the choice of billing option to be made after the installation of our HIU’s, providing maximum flexibility.

You can also operate a part Credit Billing and part Pre-Payment® system on the same scheme, which is extremely desirable and provides a future proof solution.


Southbank Place Image
Evinox Energy are delighted to be working with Canary Wharf Group plc on the Southbank Place development. This outstanding scheme features a district heating system that incorporates a highly efficient energy centre.
London City Island Image
With a focus on energy efficiency and aiming to reduce the environmental impact of the development, London City Island features a district heating system, which supplies residents with thermal energy for heating and production of domestic hot water.

Other Related Products, Services & Information

Crayford Town Hall Gallions

Heat Network Metering & Billing Regulations 2014

Act now to ensure your district or communal scheme meets with the metering and billing regulations.

More Info

Remote Monitoring Screen

Metering Networks

As standard we provide hard wired Bus or Ethernet network solutions, which offer the ability to read meters remotely via broadband communication.

More Info

PaySmart Smart Phone App

PaySmart® Prepayment System

PaySmart® puts residents in control. They pay for the energy in advance, removing any burden of building up unpaid bills or debt.

More Info

Metering and Billing Icon

Complete Billing Service

Our complete billing service for communal & district systems provides peace of mind.

More Info

ModuSat XR CutAway

ModuSat® XR & XR-ECO Heat Interface Units

Twin plate heat interface units, providing instantaneous hot water and heating.

More Info

Phone with Web App

Billing Web App

Our residents billing Web App is for use with smart phones, tablets and other web enabled devices, and allows Evinox billing customers to login to their account at anytime, anywhere with internet coverage.

More Info
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Communal & District Heating

A communal or district heating system supplies heat to a number of dwellings from a common heat source. It may comprise of, for example, a system heating a block of apartments or a larger scale system heating many buildings.

Find out more

Metering & Billing

We provide various metering & billing solutions for heat networks. These range from data only, through to a Pre-payment system, or a complete remote billing solution using BUS or Ethernet communication to provide the end user with a fully itemised energy bill.

Find out more

Heat Interface Units

Our range of ModuSat® eco-efficient heat interface units (HIUs) have been designed to provide apartments and communal housing developments with independent fast recovery hot water and high efficiency heating.

Find out more

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